Customer service can make or break your business’s reputation. Your customers expect quick, efficient, and helpful responses, and not always during regular business hours. This is where AI chatbots in customer service ...
Digital transformation is more than a buzzword. It becomes a powerful shift helping small and medium-sized businesses (SMBs) compete, grow, and thrive. The benefits of digital transformation more than justify the effort ...
In today’s digital-first world, cybersecurity isn’t just another item to check off your to-do list. It’s the backbone of your business’s survival. Without it, it’s just a matter of time before something ...
If you own a business, keeping your networks and data safe can feel like an endless game of Whack-a-Mole. Hackers never seem to rest, and this time, they’ve set their sights on ...
If building a tailored AI-powered assistant seems out of reach, Oracle’s newly launched AI Agent Studio may be what you’re looking for. The new platform allows businesses to create, manage, and deploy ...
If you or your employees use WhatsApp, you should be aware of a recent security vulnerability that could put your company at risk. The WhatsApp security flaw allows hackers to control devices ...
Your business’s success is a credit to your intuition, experience, gut instincts, and hard skills in management, finance, and operations. AI can help with certain tasks and analyzing data, but it’s not ...
The days of large corporations maintaining a clear edge over small companies in terms of technology infrastructure are over. Cloud computing has become the great equalizer. It puts the same high-powered tools ...
If you own a hospitality-related business, beware: Microsoft just warned of a new threat. Cybercriminals are ramping up attacks using messages that appear to come from Booking.com. The phishing scam gives them ...
Passwords undoubtedly remain the weakest link in cybersecurity. Employees use easy-to-guess passwords or never change them, and hackers steal them using malware and phishing attacks. No wonder research from the access management ...
Since 2003, The Critical Update has been a leading provider of IT support and consulting, focusing on small and medium sized businesses in the Austin metropolitan area. We have helped hundreds of businesses increase productivity and profitability by making IT a streamlined part of operations. We equip our clients with customized technology solutions for greater operational value and to reduce risk.
