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The Critical Update, Inc. is a technical support and IT solution provider in the Austin area. Our job is to minimize downtime for pennies a day by using tools to monitor the health of your computers 24/7, protect your systems from viruses, spyware and hackers, and ensure you have proper backup procedures. We can help with any computer related issue, even printers! Let us become your trusted resource for anything related to IT. We can save you money by focusing on pre-emptive support. Small Business Owners & Office Managers - You don't need to become an IT expert. For less than the price of a pack of gum a day, we can protect your network against viruses, hackers, malware, spyware and hardware failures.
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Hold on to your cash! You can now get flexible financing thru our new program. Choose your financing option from installment loans, leasing and lines of credit. Complete your application today! Our backup solution provides secure, affordable and automatic data protection (Sarbox and HIPAA compliant). Ideal for small business professionals. Get a 15 day free trial today! 5GB compressed for only $14.95 a month. 10GB compressed for only $27.95 a month. 
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Current Projects
NewsOur technicians are experienced in server support, desktop support, network design, administration. We have established partnerships with industry leaders in the security industry, networking, printer service and supplies, cabling, new and off lease equipment, web design and marketing. Every year the sophistication and intensity of attacks has continued to rise. Spyware is not only annoying, it can lead to IDENTITY THEFT! Our monitoring and managed security service checks every ten minutes for new vulnerabilities and signature files. Let us help protect your computer. We can remove spyware, adware, viruses and fix performance issues. We will configure your computer to minimize risk when you're on the internet and update your system with the latest patches for your operating system. Call (512)336-2970 or email us at Info@TheCriticaUpdate.com |
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Thank you to our wonderful customers!"So far everything has met or exceeded my expectations. You are responsive to your customers and have a knowledgeable and friendly staff." Krista Chacona - Attorney - The Law Office of Krista A. Chacona. Client since 2006"The Critical Update always provides excellent, friendly and timely service at a reasonable cost, regardless of whether the issue is large or small. We are pleased to recommend them for all computer needs!" Terri Muñoz - Intelectual Property Law firm. Client since 2004 "I feel safe knowing that The Critical Update checks on the health of my computer all the time!" Lily Paquett, Spring Environmental Inc. Client since 2005 The Critical Update has become a critical resource for our office. The techs are always prompt and so patient and eager to help. Their customer service during the call is exemplary and the follow up after the call shows they really care about helping us with our computer systems. Lori Martin - Legislative Consultant. Client since 2004 "Overall, I truly enjoy your service and will continue to use you in the future. I appreciate the way you do what you say, when you say you will do it. That is a big deal in business. I think you have always treated us fairly." "I like the fact that when I call or e-mail, you get back to me very quickly with a response." Cameron Corbin, Inflatable Wonderland, Sock-Hop.com. Client since 2005 The Critical Update, Inc. has been very receptive and responsive to my needs. They make sure my computers work efficiently and have helped me upgrade to a newer system, deploy wireless, design and maintain a web site and, are always looking for ways to maximize my IT investment. I have referred The Critical Update to several of my friends and colleagues and all of them have been satisfied customers for over a year. Melodie Stegall, Executive Director, Credit Union Legislative Coalition. Client since 2004 Dear Luis: I just wanted you to know that I have already recommended you to two of my friends (in less than a week), and will happily recommend you to anyone else that tells me they are having computer problems. When I tell people that you spent literally HOURS with the tech support staff working on my phone, that you refused to quit even over the weekend when things still weren’t working, that you figured out a way to wire around the problems, and that you have an extraordinarily reasonable price, they become very interested. Please use me for a reference if you ever need one. Thanks, Lisa Anderson - Legislative Consultant. Client since 2004 "I believe you provide a very positive experience now. Your goal of making sure everything is ok makes a lot of difference." "You provide a very professional and personal touch to what you do. I appreciate what you do!" James Corbin, Little Munchkins Learning Center. Client since 2004 "I cannot say enough about Michael Juarez at The Critical Update. We have peace of mind knowing that Michael manages our security service, spam filtering, and backup solutions. He is very patient and gives us his full attention when he is here." Lynne Weber, Lynne Weber Insurance Agency. Client since 2006 |
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* valid software license is required for us to install any software on a computer system.