Call us at 512-336-2970 to give your testimonial!
"Luis and The Critical Update have come to our office and repaired several issues. He has also reloaded 2 PC�s and built me a media center machine that works great for playing Netflix and other online movie sites directly to my TV. Luis has gone above and beyond in the work he has done for me and my company TriStar Commercial LLC."
John B - TriStar Commercial LLC, Home and Commercial Security Company
I confirm 100% that you are on the right track and that your service is a vital and effective tool for all of us who do not do well with computers. You have made our life at Visiting Angels much more efficient and we cherish the times when all we have to do is yell "HELP" and you are there.
Arvie P- Home Health Care provider
"I was very pleased with 2 jobs completed by the Critical Update. They fixed a home networking problem and replaced a hard drive on a laptop. I was pleased with their rapid response to my phone call, their timely repair and their extra advice about the repair. I think the pricing for the work completed was fair."
Patrick - Austin are resident
"Luis and his team are the experts I think of when we have technology issues. I never doubt that I am getting the finest advice at the very best price. Luis and The Critcal Update bring deliver multiples of value for the price of their services." October 13, 2008
Top qualities: Great Results , Expert , High Integrity
Kimberlee - DMS and Associates Inc., CPA and virtual accounting
"Exceeded my expectations. Jeremy was bright, articulate, pleasant, professional, punctual and a terrific value. We ran into many problems which he evaluated and resolved expertly. I got a huge amount of piece of mind for the cost."
Paul - Austin area resident
"Luis and his team came into a situation where my company was disgruntled with an underperforming service provider. He patiently addressed our problems, created a good backup solution, and gave us a reasonable proposal for monthly backup maintenance and on-call IT services. I would strongly recommend him, especially for a smaller firm (like mine)."
Ashley - Environmental Consulting Company
"Luis Delgado with The Critical Update is a very personal, yet business-focused individual. He has an extreme talent for working with people and is certainly at the top of his game in the industry. I would highly recommend as a player on any team striving for high level of success. Luis is knowledgeable about the industry and quick to respond to your needs. I look forward to continuing business with him." October 1, 2008
Top qualities: Great Results , Expert , On Time
Linda - Education Foundation
I was thrilled with the fact that this gentleman was willing to fix my problem on the phone rather than require a home visit so he could charge more. The phone rang a long time before being answered and at first I had a hard time understanding the gentleman but he was very knowledgeable and obviously not "money hungry". When I asked how much I owed him he said "Just tell 3 other people about me". Such a pleasant surprise in today's world!!
Bonnie - Austin area resident
"Luis Delgado is truly unique in the world of IT consultants. Not only does he possess a high degree of technical expertise, but he excels at giving the best service at a great value. Luis could have easily recommended a more costly solution to my problem, but his honesty and credibility is of the highest degree. I would absolutely recommend him to anyone in need of an efficient problem solver who you can trust to deliver great results at a great value. When it comes to IT, you shouldn't have to worry if you are getting substandard work, and with Luis, you never have to. Marc Maggard CEO Gorilla Mobile Marketing" August 15, 2008
Top qualities: Great Results , Expert , High Integrity
Marc - Gorrilla Marketing
I called Critical Update and talked to Luis Delgado and he told me he would have a tech there the next day. He said it would cost $85 an hour and shouldn't take more than an hour. His tech Jeremy called me that night to set up a time for the next day and was there promptly as scheduled. He was courteous and professional and able to get my drives installed in less than an hour. I would definitely hire them again!
Ken - Austin area resident
"Over the last several months as I have worked with Luis and The Critical Update I have continually been impressed with his dedication to customer service and solving his clients' needs in an effective, economical, and efficient manner. He is one of the most hard working individuals that I know and goes above and beyond to help his customers." July 11, 2008
Erica - Logix Communications
"Luis helped me pick out and set up the computer that I needed. He didn't try to sell me anything I didn't need, and he did make sure I got all the memory and programs I DID need. He is fantastic in finding out what his customers needs are and finding a way to fulfill those needs at a reasonable price. I HIGHLY recommend his company, The Critical Update for all your computer and IT needs." January 28, 2008
Top qualities: Personable , Expert , High Integrity
Becky - Licensed Massage Therapist
"Luis will take care of all your small IT needs (less than 50 computers). He is prompt and answers questions fast. Awesome to work with." October 16, 2007
"Luis is "the man" for all your IT needs. Outsourcing nowadays pays
Top qualities: Personable , Expert , Good Value
Tj Bass - Handyman Matters of Central Texas
The Critical Update always provides excellent, friendly and timely service at a reasonable cost, regardless of whether the issue is large or small. We are pleased to recommend them for all computer needs!
Terri - Intelectual Property Law firm.
"I feel safe knowing that The Critical Update checks on the health of my computer all the time!"
Lily Paquett, Spring Environmental Inc.
The Critical Update has become a critical resource for our office. The techs are always prompt and so patient and eager to help. Their customer service during the call is exemplary and the follow up after the call shows they really care about helping us with our computer systems.
Lori - Legislative Consultant.
"Overall, I truly enjoy your service and will continue to use you in the future. I appreciate the way you do what you say, when you say you will do it. That is a big deal in business. I think you have always treated us fairly."
"I like the fact that when I call or e-mail, you get back to me very quickly with a response."
Cameron Corbin, Inflatable Wonderland
The Critical Update, Inc. has been very receptive and responsive to my needs. They make sure my computers work efficiently and have helped me upgrade to a newer system, deploy wireless, design and maintain a web site and, are always looking for ways to maximize my IT investment. I have referred The Critical Update to several of my friends and colleagues and all of them have been satisfied customers for over a year.
Melodie Stegall, Executive Director, Texas Credit Union Coalition
Dear Luis: I just wanted you to know that I have already recommended you to two of my friends (in less than a week), and will happily recommend you to anyone else that tells me they are having computer problems. When I tell people that you spent literally HOURS with the tech support staff working on my phone, that you refused to quit even over the weekend when things still weren't working, that you figured out a way to wire around the problems, and that you have an extraordinarily reasonable price, they become very interested. Please use me for a reference if you ever need one.
Lisa Anderson - Legislative Consultant
"I believe you provide a very positive experience now. Your goal of making sure everything is ok makes a lot of difference."
"You provide a very professional and personal touch to what you do. I appreciate what you do!"
James Corbin, Little Munchkins.
"I cannot say enough about Michael Juarez at The Critical Update. We have peace of mind knowing that Michael manages our security service, spam filtering, and backup solutions. He is very patient and gives us his full attention when he is here."
Lynne Weber, Lynne Weber Insurance Agency.
Everyone's two cents
Luis is AWESOME! He is very attentive to our business and to all our IT needs. I have dealt with several other IT companies and by far Lus and his company are the BEST!! He is on his way to a great future in the IT business and I am glad to call him a partner in business
Martin Gonzalez the Weekend Pro
I met Luis through our Balcones Prosperity Breakfast club. Our networking group provides a forum to meet great independent businessmen like Luis. His assistance in keeping my computer updated and backing up my data is invaluable. I constantly bombard him with questions and he promptly responds. For those of us who did not grow up with a PC or Notebook, he is a God Send. The Weekend Pro, Martin Gonzalez
Luis has always been the guy that helps out just for the pure satisfaction. His business and talents are just the tip of the iceberg. He has a big heart with lots to offer friends and clients. I truly believe he will do great things in life and wish him all the best!
Luis is fabulous! He helped debug my computer and I have had no more problems since. I'm sure he'll keep helping lots of people in the future. Go, Luis! You rock!!!
Luis has the courage and passion to do what he enjoys the most. With his talents and good heart, he can continue to help more people through his company.
Not everybody works in something they love, but Luis does what he loves the most: Help people and computers. I know for sure all Luis' clients are very happy with his work. He is an excellent person, very service oriented and very respectful.
i have known Luis for over ten years now and i would have to say he is one of the greatest people i know. he has the upmost respect for people and is always there for anyone who needs his help.
Luis is a very helpful, easy-going, fun person. He likes what he does and loves to help people save money where they can. Thumbs up for Luis!
I have known Luis for quite a few years. He embodies the essence of integrity and has tremendous business sense. He not only resolves IT issues, but sincerely cares about his clients. You don't find too many companies that you can call the owner for assistance, but with Luis's company, "The Critical Update", you don't have to call often with any issues. He is top notch and deserves the best.
Luis is an excellent businessman and always does a great job at a fantastic price. I had a laptop that I had spent upwards of 500 dollars to remove viruses....nothing helped. Luis got it fixed in a day for 85 dollars. I wasn't sure if I should be mad at the "other" guys or mad at Luis for not finding me sooner! If you are looking for an IT department with great expertise at a fantastic price, I highly recommend Luis and his "Critical Update".
Luis is running a bussiness which he masters, bringing the final user much more of the service they are paying for, as well as he is trying to give his employees a sustainable and good income. I think that’s what makes him the best option.
He goes further for the employer, as well as he is willing to do so for his employees, the growth of The Critical Update would result in a great benefit for all his existing clients, and will bring the opportunity for more people to experience a good, honest, and top of the line service provider.
Luis is not just trying to get ahead himself; he is dedicated to helping those around him succeed too.
I've known Luis for many years - his drive to succeed has always been strong, but his desire to help others has galvanized his efforts to make his dream - his business - a reality. Luis represents the utmost in honesty, integrity, and service to others - the growth of The Critical Update would be a true asset to the Austin community. Luis is doing - and will continue to do - great things!
Luis automatic back up program had been a life saver!
Luis is fantastic in his role as an entrepreneur. He understands the value of relationship networking, giving referrals and resources to others he meets. While I've not used his services personally, I've only heard A+ testimonials from others who have.
Luis is great and his service to his clients is top notch!
Luis knows what he is doing and loves doing it. He has helped me out of several jams.
Helping others is obviously a passion for Luis
Luis is very knowledgable in the business he provides services for. He has great business sense and knows how to provide above average quality service to his customers.
Luis really knows the IT Business. He has the spirit and the personality to bring people and their networks together.
Luis Delgado is a wonderful business man. He finds ways for his customers to win as well as his business to profit and grow.